Refund policy

All sales are final.

Because our Rose Bears are handcrafted and prepared as gift-ready keepsakes, we do not accept returns, exchanges, or cancellations for change of mind once an order has been placed.

Please carefully review the product description, colour, size, gift box style, and delivery information before completing your purchase.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or you receive the wrong item, please contact us through our Contact Us page as soon as possible and include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will review the issue and work with you on an appropriate resolution.

Please do not discard the product or its original packaging while your claim is being reviewed.

Non-Returnable Items

All products are considered final sale, including:

• Rose Bears and floral keepsakes
• Custom or personalized orders
• Sale or discounted items
• Gift cards

Refunds

Refunds are only issued when approved by us following the review of an eligible damaged, defective, or incorrect order, or where otherwise required by applicable law.

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card provider may require additional processing time before the funds appear in your account.

Order Cancellations

Orders begin being prepared shortly after purchase. For this reason, orders cannot be cancelled once processing has begun.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.